Covid-19 Travel Advice for Customers. Click here
Covid 19 Update
Updated on 3rd June 14:00
The Covid-19 virus has affected many countries around the world to differing degrees, but has caused a general shut down of travel around the globe whilst all countries take control of the affects. We are delighted to see that many countries are satisfied they have controlled the spread of the virus to such an extent they are allowing travel to commence once again.
We continue to work with both the UK and Irish Governments along with a variety of trade bodies with their individual travel advice to ensure we look after your safety and wellbeing. Our team are briefed and up to date with these matters should you need any up to date advice. This does continue to be a dynamic situation and travel advisories are changing daily.
New Customer Bookings
We are very much open for new bookings and have a team set up ready to assist you.
Our team are well briefed on the current travel advisories so will be in a position to let you know if your preferred travel dates for your chosen destination are on sale.
We do not have a specific Covid-19 policy in place for new bookings as our standard terms of travel allow for full flexibility and free changes to customers bookings at any stage (subject to partners terms if prepayments made which we would discuss with you on booking).
We have seen through this pandemic, certain airlines offering less flexibility to change existing bookings than others. Due to this we are not recommending to any of our valued customers to book the cheapest fares available that require immediate ticketing and payment. These tend to lock you into the airline’s terms immediately. Should you have any reason for change in the future, no matter if Covid related or any other reason, you may find there is a lack of flexibility with these partners. In addition to this, as many airlines are still uncertain on their final schedules and frequencies after they resume, we are not recommending any flights be provisionally booked ahead of the firm schedules that are currently in place – normally 11 months forward of today’s date.
Existing Customers Bookings
Most of our holidays can operate as planned from July onwards.
If you wish to travel, then you will need to settle your balance when it falls due to allow us to complete the prepayment of all suppliers to facilitate your travel arrangements. Normal booking conditions will apply.
In some cases, we may have to make some minor changes to your holiday to facilitate your travel if for any reason we are unhappy with any element of your trip in the current climate, or there is a need to change to allow you to travel as planned such as a change in airline if a schedule has changed from your originally planned dates. We will of course discuss any of these with you in detail.
If for any reason your travel cannot go ahead as planned, we will contact you as soon as we know to let you know why and what alternatives we can offer. As this is such a dynamic situation, this may be very close to your departure date.
If you do not wish to travel, we have a Covid-19 policy in place as detailed.
Travel up to 30 September 2020
If you do not wish to travel and you give us advanced warning, preferably at least 10 weeks prior to your planned travel dates, we will be able to offer you a variety of flexible arrangements. We are offering flexibility to all our customers (subject to transport restrictions) to defer trips to a later date or offer Credit Notes to use to rebook, valid for up to 5 years. Some Credit Notes will be tied into transport providers if their terms dictate certain re-booking criteria.
Travel after 1 October 2020
We have no specific Covid-19 policy in place for this. Our standard terms apply. Our standard terms do allow flexibility in travel arrangement so if you would like to change your dates or destination then please just let us know and we will deal with this as we would always do. Changes will not incur any admin fees, but may be subject to price changes depending on your chosen holiday or travel dates. These will be discussed with you at the time.
Our telephone lines remain exceptionally busy at this time as we are still assisting many thousands of customers in re-arranging travel dates for their holidays, so please be patient with our staff who continue to work flat out to assist. You may prefer to contact us by e-mail and we will call you back as quickly as we can.