As a leading UK provider of luxury holidays, customer satisfaction is of the upmost importance at Tropical Sky. This is why we ask our customers to fill in a satisfaction survey on returning from their break, in order to ensure every element of their trip met their requirements and high expectations.
The responses we receive provide us with valuable feedback, which helps us to ensure holidays booked through us always meet the highest possible standards. The Tropical Sky Team feel it is only right to acknowledge those companies and individuals who are continually cited as providing fantastic services and/or experiences for customers. Our newly introduced annual Excellence Awards will allow us to do exactly this.
There are two variants of our Excellence Awards; the Accommodation Excellence Awards (chosen by us, based on the survey responses received) and our Customer-Voted Excellence Awards. The winners in each of these categories will be awarded with an honours badge, which they can proudly display on their website, to let their own clientele know just how brilliant Tropical Sky customers think they are.
The winners of the 2012 Excellence Awards have been announced!
A section of our feedback survey is dedicated specifically to the accommodation in which our customers stayed. We work with hundreds of hotels and resorts across the world and want to ensure the very best of these are recognised. Choosing the right accommodation really can make all the difference whilst on holiday.
All of our winners score excellently with regard to friendly and welcoming staff, comfort, facilities and value for money. The winners of the Accommodation Excellence Awards in 2012 have been announced !
This is the badge which will feature on the website of each winning hotel and resort in this category.
To see who won our accommodation awards in 2012, please see our blog post.
Here's a closer look at what we and our voting customers expect from the winners of each of our 14 Excellence Awards
What this award recognises: This is presented to the hotel manager who consistently makes an exceptional effort, to ensure his/her business does everything possible to provide the very best experience for its guests.
What this award recognises: This accolade celebrates an in-resort staff member who regularly goes above and beyond their obligation to make guests feel welcomed and informed.
What this award recognises: This award marks the best all inclusive resort for families seeking a great value holiday, providing fantastic service and cherished memories which will last a lifetime.
What this award recognises: This award celebrates the all-inclusive hotel which excels above all others in the services it provides for our customers.
What this award recognises: This award celebrates the airline which makes travelling to Caribbean and USA destinations a pleasure, not a chore, for our customers.
What this award recognises: This award marks the East-serving airline which ensures the highest comfort and best onboard services for its passengers.
What this award recognises: Navigating and understanding a foreign country can be daunting for some customers. Informative and supportive tourist boards aid Tropical Sky’s work as a knowledgeable operator.
What this award recognises: This accolade celebrates the team of in-resort staff that regularly go above and beyond their obligation to make guests feel at home and informed.
What this award recognises: Organising a wedding can be daunting, especially if it’s one taking place abroad. This accolade recognises the wedding coordinator who works hardest to ensure each couples’ special day runs exactly according to plan.
What this award recognises: A marriage abroad is only as special as the venue in which it occurs! This award marks the finest wedding venue located abroad, as voted by Tropical Sky customers.
What this award recognises: Breaks away often provide holidaymakers with the chance to do something they have never done before. This award marks the company offering the most unique experience for adventure travellers.
What this award recognises: This award marks the rail company which makes travelling within a destination a delight for Tropical Sky customers.
What this award recognises: The accolade marks the cruise company which best caters for our customers, in relation to both itinerary and onboard facilities and service.
What this award recognises: This is awarded to the tour company which best implements a well organised and exciting itinerary for holidaymakers, as voted for by our customers.
To see who won each of these awards in 2012, please refer to this blog post.