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Some questions we're often asked
Booking your next luxury holiday should be hassle-free, so we're happy to answer any questions or queries you may have. Our team are always on hand to chat over the phone, but all of our most frequently asked questions are below.
Can I visit multiple destinations on my holiday?
Yes, at Tropical Sky we tailor-make your holiday experience. Nothing is too complicated – we can add domestic and international flights, and book multiple hotels. Whatever you want, we can provide it.
Can you arrange different transfers/rental cars?
Transfers to your hotel are usually included in the price of the holiday, but we can also arrange alternative transfers or rental cars if that’s what you would like.
Can I make special requests at the resort/hotel?
We have a great relationship with all of the resorts and hotels that we deal with and we are happy to pass on any requests you may have to them. However, these are just requests and cannot be guaranteed.
Do you visit the hotels you sell?
Yes, our staff are experts in their area and know the hotels very well. In addition to this we regularly inspect and vet the hotels we offer to ensure that they match our exacting standards for quality.
What is included in the all-inclusive package?
All-inclusive packages vary depending on the resort that you are staying at. All will include breakfast, lunch, dinner and selected drinks, as well as a variety of activities and entertainments. However, it is not uncommon for premium foods and drinks, and activities including motorised watersports and scuba diving to require a supplement payable locally.
Do you sell holidays to the UK/Europe?
No, we only sell long haul holidays.
Is my money safe with Tropical Sky?
Yes your money is safe with Tropical Sky as we are ATOL protected with the Civil Aviation Authority. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
What is the deposit?
The deposit required will depend on the holiday components you choose. Our standard deposit is £200 per person.
Do you charge credit card fees?
Great news! No we don't charge credit card fees.
When do I have to pay my outstanding balance?
Your balance must be paid before the date specified on the travel confirmation which is normally no later than 10 weeks before your departure date.
Can I come into your office to discuss and book my holiday?
Yes, you can come and see us in our office by prior appointment, but we are not a Travel Agent or a shop, so most of our clients do everything over the phone.
Is this the best price you can offer?
At Tropical Sky we are really competitive and always strive to offer the very best prices.
Is the price for two adults?
All our prices on our website are per person and are based on two people sharing a twin or double bedded room. There will normally be supplements for single travellers.
How do I pay for my holiday?
You can pay by bank transfer, debit or credit card. You can also pay in installments.
Can I book a room for an early arrival or late departure?
Generally hotel rooms will be available for check in between 12pm and 3pm, and are to be vacated between 10am and 12pm, irrespective of your arrival or departure times, unless we have stated otherwise. To guarantee an early check in/late check out prior to departure you are required to pay for a full additional night on arrival/departure. We can of course request early/ late check in, but this is subject to availability and at the hotels discretion.
What is my baggage allowance?
Your baggage allowance will depend on your airline, class of travel and itinerary. It will be shown on your tickets which you should receive 10 to 14 days before departure or you can visit the airlines websites for up to date information.
When will I receive my holiday tickets and itinerary?
Your holiday documentation will be sent to you around 7-10 days before your departure date.
How do I contact Tropical Sky whilst I am away travelling?
Your travel documents will include details of your resort representatives. We recommend you contact them first with any requests or issues. Tropical Sky has a 24 hour Emergency contact number which is +44 (0) 1795 518277.
If I have to cancel my booking how should I inform Tropical Sky?
If you or anyone travelling with you on your holiday booking needs to cancel the holiday, the lead name must notify us of the decision as soon as possible. If you let us know in the first instance by telephone, the lead passenger must also confirm in writing or by email within 24 hours of the call. Notification of the cancellation will only be effective on the day it is received at our offices. The email address you should use to notify us is [email protected] A cancellation invoice will be sent to you within 7 days. We do incur charges from the date your booking is made, so must levy cancellation charges to cover the charges passed onto us by our suppliers. You maybe able to recover any cancellation charges from your insurance company.