Heaven at Hard Rock Hotel Riviera Maya, Heaven Bar
Heaven at Hard Rock Hotel Riviera Maya, Heaven Bar
Heaven at Hard Rock Hotel Riviera Maya, Beach and Kayaking
Heaven at Hard Rock Hotel Riviera Maya, Beach and Kayaking
Heaven at Hard Rock Hotel Riviera Maya, Dining Options
Heaven at Hard Rock Hotel Riviera Maya, Dining Options
Heaven at Hard Rock Hotel Riviera Maya, Deluxe Gold Room, Deluxe Premium Sky Terrace and Rock Suite Platinum
Heaven at Hard Rock Hotel Riviera Maya, Deluxe Gold Room, Deluxe Premium Sky Terrace and Rock Suite Platinum
Heaven at Hard Rock Hotel Riviera Maya, Pool Bar
Heaven at Hard Rock Hotel Riviera Maya, Pool Bar
Heaven at Hard Rock Hotel Riviera Maya, Spa
Heaven at Hard Rock Hotel Riviera Maya, Spa

Heaven at Hard Rock Hotel Riviera Maya

All Inclusive 7 nights from £1,419 per person Including Flights


Heaven is the adult-only* section of the luxurious Hard Rock Riviera Maya hotel – there’s an exclusivity and elegant befitting a rock-star holiday. Ideal for couples, singles and groups of adults looking for an amazing time, the Heaven section includes a range of exclusive restaurants, lavish accommodations and indulgent spa facilities. This child-free environment gives you the space to relax and enjoy that holiday you deserve - please do note however that during certain weeks of the year children may be permitted to stay in the Heaven section. See "Important Information" for details


*Please see the Important Information section below regarding Family-Friendly dates at this resort

Whats included?
  • Accommodation
  • In resort assistance & 24 hour contact centre
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Based on the stunning Riviera Maya, Heaven is part of the Hard Rock Riviera Maya hotel complex.

  • Transfer time from Cancun International Airport is around one hour

There is a total of 577 rooms at the Heaven section. All feature:

  • Air conditioning
  • Complimentary Wi-Fi
  • Satellite TV with DVD player
  • CD player
  • iPod docking station
  • Electronic safe
  • Hairdryer
  • Minibar
  • Coffee maker
  • Iron and ironing board

The following room types are available:

  • Deluxe Gold – these spacious room have resort or garden views
  • Deluxe Diamond – offer pool and partial ocean views, these rooms include complimentary beach bag and a private balcony
  • Deluxe Platinum Sky Terrace – with excellent ocean views, private outdoor terrace and upgraded  amenities
  • Rock Suite Platinum (2 Bedroom) – these two bedroom suites offer one bedroom with king bed, one with two double beds and a living and dining room as well as an oversized private balcony, hydro tub and impressive ocean front views
  • Rock Suite Platinum Rooftop Lounge (2 Bedroom) – truly luxurious two bedroom suite offering access to exclusive restaurant and enjoying ocean front views from a private terrace with double hydro tub
  • Rock Star Suite (2 Bedroom) – the most luxurious suite at Hard Rock Riviera Maya with two king-size bedrooms, private terrace, personal pool, living and dining room, surround sound entertainment system, Blue Ray player, Xbox 360 Kinect and a huge flatscreen TV.

The following restaurants and bars are based in the Heaven section:

  • Toro – adult only** steakhouse, open for lunch and dinner
  • Ciao – adult only** Italian restaurant, open for buffet breakfast and dinner
  • Le Petit Cochon – adult only** French cuisine, open for dinner
  • Los Gallos – serving authentic Latin American cuisine
  • Dive – poolside snack bar

The following restaurants are also available to guests in Heaven, located at the other section of the Hard Rock Riviera Maya complex:

  • The Market – offering breakfast and theme night buffet dinners, open for breakfast and dinner
  • Pizzeto – serving up pizza, pasta and other Italian-inspired dishes, open for dinner
  • Frida – serving delicious and authentic Mexican cuisine
  • Ipanema – Brazilian steakhouse dishing up fine cuts of beef, pork and poultry
  • Zen – serving up Asian cuisine including Teppanyaki and fusion dishes
  • Cafetto – serving a continental breakfast followed by a snack menu, open for breakfast then until 11pm serving coffee, tea and snacks

** Please note - Food & Beverage outlets that are advertised as adult only will be family friendly during the dates indicated below under "important information" - i.e. Children will also be welcome to dine there during these dates


Guests staying at the Heaven section receive access to all of the facilities at the Hard Rock Riviera Maya including:

  • Four adult only pools **
  • Rock Spa – exclusive to adult guests with 75 treatment rooms
  • Two pools with splash park and water slide
  • Private white sand beach
  • Kayaking, snorkelling and beach football
  • Rock Shop –selling a variety of souvenirs

** Please note - All facilities including all pools will welcome families with children during the dates indicated below under "important information".

The All-Inclusive package includes:

  • Buffet and a la carte dining, three meals per day
  • All drinks, alcoholic and soft
  • Snacks
  • Complimentary Wi-Fi
  • 24-hour room service
  • Nightly entertainment and live entertainment
  • Fitness centre
  • Live entertainments
  • Pool and beach service
  • Free parking
  • Land sports

Family stays at Heaven at Hard Rock
On the following dates, this Adults Only area of the Hard Rock RIviera resort complex will be accepting guests of all ages and temporarily becomes open to families.  The adults only restriction will not apply as follows:

2022:  09-22 April;  01 July-20 August; 17-31 December
2023:  01-15 April; 01 July-19 August; 16-31 December

Dates are subject to change and will be similar each year to include Easter, Summer and Christmas school holidays.  Children will be welcome to dine in all restaurants and use all facilities, but please be guided information provided locally during your stay for up to date information.

Resort Enhancement - Mar-Aug 2022
From March to August 2022, Heaven at Hard Rock will be continuing their enhancement programme.  61 new Deluxe Gold swim up suites have already been completed and two new speciality restaurants and a new adults only pool exclusive to Heaven guests are due for completion by August.  During this time the areas being worked on will be closed, sectioned off and out of view of guests so impact will be minimal. Construction noise will be limited to 9am-6pm but as the main structures are in place there is no large machinery in use.

In addition to this, the existing Presidential ocean front suites will be redeveloped into 2 luxury oceanfront four-bedroom villas. This work is all internal but there will be a crane in use during this project. Rooms in the vicinity will be taken out of use when necessary to ensure there is no disturbance to guests.  Construction noise will be limited to 9am-6pm.  This part of the work is scheduled to be completed by 31 May 2022 and no impact on guests is anticipated.

Jenn Hillyar
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